Troubleshooting your Financial Assistance Scheme application

If a module hasn't been completed yet, there will be a button next to the module titled 'Complete'. Select this button and follow the steps to complete the module.

Once you've completed the module, the button will change to ‘Update’ and you'll be able to move on to the next part of the application.

The following screenshot is an example of how this looks in the portal, with the first two modules completed and the ‘Identity verification for Applicant’ module yet to be completed.

When completing the loss of earnings module in the portal, use your employer’s ABN to search for their details. Make sure there are no spaces.

Do not use your employer’s name or the name of their organisation.

After entering the ABN, you will see a drop-down list from which you will be able to select your employers organisation.

Throughout the application, the portal allows applicants to add new details via a grey plus (+) sign (for example, to add an expense or offence).

When you add a new detail, you must select ‘save’ to proceed with your application. If you do not want to add the detail, you can select ‘cancel’ and proceed with the application.

The following screenshot highlights the ‘save’ and ‘cancel’ buttons:

The application for primary victims seeking safety-related expenses contains a question asking if the safety-related expense requires a modification to the applicant's home. The application then asks the applicant to provide evidence that they own the home or have landlord approval to make the modification.

The FAS no longer requires applicants to provide this information. To progress your application, please upload a blank document to the portal field asking you to show that you have approval to make the modifications.