Get help

The Victorian Government’s Victims of Crime Helpline offers information, advice and support for you and your family.

The Victims of Crime Helpline

The Victims of Crime Helpline offers information, advice and support and is the first step for victims of crime to access free services in Victoria. The helpline is pivotal in linking victims to services, ensuring they receive personalised, timely and appropriate support to manage and recover from the effects of crime.

The helpline values diversity, inclusion and social justice. People of all cultures, ethnicities, gender identities, bodily diversities, sexual orientations, ages, abilities, and religions will be treated with dignity and respect.

The helpline provides:

  • a supportive listening environment for victims of crime
  • information about victim entitlements and the criminal justice system
  • information about the legal process, including after the offender is in jail
  • connections to other support services, such as the Victims Assistance Program.

Information about the Victims of Crime Helpline in your language

The Victims Assistance Program

The Department of Justice and Community Safety funds the Victims Assistance Program which comprises of a network of community-based agencies delivering support services to victims of crime across Victoria.

These services aim to support victims of crime manage the effects of experiencing a violent crime and promote the recovery process.

The Victims Assistance Program offers a tailored service to meet the needs of each person which may include:

This service is free and available by contacting the Victims of Crime Helpline

Open: 8am–11pm, 7 days a week

Call: 1800 819 817

Text: 0427 767 891


The Victims of Crime Helpline is interpreter and National Relay Service friendly

Agencies and services available in Victoria