Supporting LGBTIQ+ people

The Victims of Crime Helpline is a Rainbow Tick accredited organisation.


In March 2022, Victim Services, Support and Reform (VSSR) at the Department of Justice and Community Safety received Rainbow Tick accreditation. VSSR is the first business unit within a Victorian government department to be accredited.

At VSSR we value diversity, inclusion, and social justice. We are committed to treating people of all cultures, ethnicities, gender identities, bodily diversities, sexual orientations, ages, abilities, and religions with dignity and respect.

All programs and services that sit within VSSR are Rainbow Tick accredited:

VSSR’s Rainbow Tick is consistent with Victoria’s first whole-of-government LGBTIQ+ strategy, Pride in our future: Victoria’s LGBTIQ+ strategy 2022-32. The strategy provides the vision and plan to drive equality and inclusion for Victoria’s LGBTIQ+ communities within all aspects of government work.

What this means for you

When you access VSSR programs or services, you can be confident we will provide a service that is safe, inclusive, and affirming for LGBTIQ+ (lesbian, gay, bisexual, trans and gender diverse, intersex, queer, and questioning) community members.

About Rainbow Tick

The Rainbow Tick is a national accreditation program owned and developed by Rainbow Health Australia. The program assists health and community organisations to build lasting LGBTIQ+ inclusion. You can find more information about Rainbow Tick on Rainbow Health Australia’s website.

QIP accredited Rainbow Tick

LGBTIQ+ friendly support services

Rainbow Door

Rainbow Door is a free specialist helpline providing information, support, and referral to all LGBTIQ+ Victorians, their friends and family.

You can also contact Rainbow Door if you are seeking a LGBTIQ+ friendly mainstream service. 

Open: every day 10am to 5pm

Call: 1800 729 367 
Text: 0408 017 246 

Victoria Police

Victoria Police has over 450 LGBITQ+ liaison officers (known as LLOs).

LLOs provide discrete, non-judgmental advice and assistance about reporting a crime as well as information about support services for LGBTIQ+ people.

You can report a crime to any police officer in Victoria Police by contacting your local police station but, if the matter is not urgent, you can choose to speak to LLO.

Call: (03) 9247 6944 during business hours 

You can visit the Victoria Police website to find out more about LLOs and find contact details for officers in your area.


Switchboard is a volunteer organisation which provides a free, confidential and anonymous telephone counselling, referral and information service for Victorian bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQ+) people and their supporters.

Switchboard partners with QLife to provide a phone and webchat service.

Open: 3pm–midnight, every day 
Call: 1800 184 527 
Website: or

Thorne Harbour Health

A community-controlled organisation providing health services for LGBTIQ+ people, including relationship counselling.

9am–7pm, Monday 
9am–9pm Tuesday to Thursday 
9am–5pm Friday 
Call: 1800 134 835 

With Respect

A specialist LGBTIQ+ family violence service to support LGBTIQ+ people and their families affected by family violence.

With Respect is a partnership of four LGBTIQ+ specialist organisations; Queerspace's Thorne Harbour Health, Switchboard and Transgender Victoria.

9am–5pm Monday to Friday 
After hours counselling 5pm–11pm Wednesday and 10am–10pm Saturday and Sunday 
Call: 1800 LGBTIQ 


Queerspace provides a safe and supportive space to obtain information and access services aimed at improving the health and well-being of LGBTIQ+ people.

9am–5pm Monday to Friday 
After hours counselling 5pm–11pm Wednesday, 10am–10pm Saturday and Sunday 
Call: (03) 9663 6733 

Transgender Victoria (TGV)

TGV is Victoria’s leading body for trans and gender diverse advocacy. Provides service and referrals for trans and gender diverse people, their partners, families and friends.

Call: (03) 9020 43642 


Image source: Pride in our future: Victoria’s LGBTIQ+ strategy 2022–32, State of Victoria, Australia (Department of Families, Fairness and Housing).